Privacy Policy
Last Effective Date: July 1 2025
Bruno’s Rolloff, Inc. (“Bruno’s,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our website, request services, or otherwise interact with us. By accessing our website or using our services, you agree to the practices described below.
1. Information We Collect
We do not store personal information on our website or web server. When you submit a form or use our chatbot, your information is securely transmitted and immediately forwarded to an internal Bruno’s employee. It is not retained on our site or in any online database.
We may collect the following categories of information through offline channels, internal systems, and direct communications:
- Full name
- Email address
- Phone number
- Billing and service address
- Service preferences (e.g., trash, recycling, frequency)
- Event or project details (e.g., for roll-off containers or weddings)
- Payment information (processed securely through a third-party vendor)
2. How We Use Your Information
We use the information you provide to:
- Schedule and manage residential, commercial, and construction waste services
- Respond to service inquiries and provide quotes
- Issue invoices and payment confirmations
- Send service-related updates and communications
- Comply with local regulations, including town reporting requirements
- Improve operational efficiency and customer service
- Prevent fraud or misuse of services
3. When We Share Information
We do not sell or rent your personal information.
We may share limited data with:
- Authorized internal team members
- Payment processors for secure billing
- Website or form service providers used to route submissions
- Municipalities as required by law or program participation
- Legal authorities when required by applicable law or regulation
All third parties are required to maintain confidentiality and implement appropriate safeguards.
4. Data Security
We implement industry-standard technical and organizational measures to protect your information, including:
- HTTPS encryption on our website
- Role-based access for internal data handling
- Regular system updates and monitoring
Although we strive to protect your information, no online system can be guaranteed 100% secure. You share information at your own risk.
5. Cookies and Tracking
We may use basic cookies or analytics tools to monitor website performance, improve functionality, and track form or chatbot usage. We do not use these tools to personally identify you.
You may adjust your browser settings to disable cookies at any time. This may affect the functionality of certain website features.
6. Chatbot, Forms, and Messaging Tools
Any information you provide through our chatbot or online forms is used exclusively to fulfill your request. That data is:
- Sent directly to Bruno’s staff via email or secure routing
- Not stored on our website
- Not used for marketing or sold to third parties
7. Legal Basis for Data Processing
Where applicable under international privacy laws (e.g., GDPR), we process personal data under one or more of the following legal bases:
- Your consent
- Contractual necessity
- Legal obligation
- Legitimate interest (e.g., efficient service delivery)
8. Your Rights and Choices
You may have the right to:
- Request a copy of your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of non-essential communications
- File a complaint with a regulatory authority
To exercise any of these rights, email info@brunosmv.com or call (508) 693‑5454.
9. Data Retention
We retain customer records only as long as needed to:
- Provide and support services
- Fulfill legal and tax obligations
- Maintain business records
Inactive accounts may be archived or deleted after a reasonable period unless required by law to retain them longer.
10. Children’s Privacy
Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from minors. If we discover such data has been collected, it will be deleted promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with a new “Effective Date.” Continued use of our services following any changes constitutes your acceptance of the revised policy.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Bruno’s Rolloff, Inc.
11 East Line Road
Edgartown, MA 02539
info@brunosmv.com
(508) 693‑5454
13. Website Data Handling and Storage Policy
We do not retain any personal information on our website. All form submissions and chatbot entries are securely transmitted and immediately routed to our internal team via email or trusted third-party platforms. No personal information is stored in our website backend or public-facing infrastructure.
14. Links to Third-Party Sites
Our website may contain links to third-party sites. We are not responsible for the content, policies, or data practices of these external sites. We encourage users to review those privacy policies separately.
15. Security Incident Notification
In the event of a data breach involving your personal information, we will notify affected individuals promptly via email or telephone, as required by law.
16. International Data Transfers
Bruno’s Rolloff operates in the United States and does not transfer personal data internationally.